Privacy Policy


Council values individuals’ rights to privacy and is strongly committed to protecting those rights.

Council complies with its obligations pursuant to the Privacy and Data Protection Act 2014 (Act ) and the Information Privacy Principles (IPPs) in relation to all personal information it collects.


Council’s obligations under the Act and Information Privacy Principles


    • will only collect personal information that is necessary for its functions and activities and generally with an individual’s knowledge (there are circumstances where a third party provides information to Council, eg: a maternal and child health centre may receive information from one parent about another parent or family member, or Council may receive a complaint about activities of a neighbour);
    • will only use  personal information provided for the primary purpose for which it was collected and related secondary purposes that could be reasonably expected or as otherwise permitted by law;
    • will ensure personal information is protected from unauthorised access, improper use, disclosure or alteration, and unlawful or accidental destruction or loss (Council maintains secure systems for storing personal information and has security procedures in place to ensure the protection of personal information collected by Council);
    • will only disclose personal information to a third party (including its contractors, government organisations and authorities) in accordance with its Privacy Policy, legislation requiring it to do so or with prior consent; and
    • will not keep personal information on its systems for longer than is necessary (subject to the requirements of the Public Records Act 1973 or any other legal requirement).


Council’s website

Council does not:

    • have access to credit card details used to make online payments (all online payments are handled by Council’s banking provider whose website is not managed or maintained by Council and the agreement with Council’s banking provider, in common with other Council contractors, imposes obligations in relation to confidentiality and privacy); or
    • take responsibility for protecting users’ privacy rights in relation to external websites accessed via links on Council’s website (note: where Council outsources one of its functions to a contractor, it imposes an obligation on that contractor to comply with privacy law and Council’s Privacy Policy).

Council collects certain automatically-recorded information from users of Council’s website. This includes a user’s: server address; domain name; date and time of visit; pages accessed; documents downloaded; previous site visited (where users have visited Council’s website via an external link); and type of browser used.

Council’s website does not have the facility to allow for the secure transmission of information. Users should be aware of the potential risks of sending personal or sensitive information via the internet.

Council uses cookies (small blocks of data that can be used to identify a user) to typically remember you and your preferences from last time you visited our website. We don’t store any personal information in cookies.


Further information

For further information about privacy at Glen Eira City Council, including the right to seek access to, or to amend your personal information, see Council’s Privacy Policy available at or contact Council’s privacy officer at or on 9524 3333.



While care has been taken in the preparation of this website, Glen Eira City Council takes no responsibility for the accuracy of the information provided.

The information in this website is of a general nature. Web users should make their own, direct enquiries rather than rely on the contents of this website. No responsibility is accepted for loss arising from reliance on the contents of this website. Similarly, Glen Eira City Council does not accept any liability for any statements or any opinion, or for any errors or omissions contained herein.